1st, 2nd, and 3rd Metal Medal Pack

How long does it take to process my order?

• If all items on your order are in stock, the lead time on engraved items is normally around 1 week. Plain items with no engraving are usually fulfilled sooner. If you need something quickly, we'd highly recommend contacting us to check and we'll be happy to advise. Out of stock or certain bespoke/made-to-order items may have a longer lead time - We will be sure to contact you if there is likely to be a longer lead time for your order. If you have a specific deadline (such as a date for your event), please leave a note in your basket before checkout.
  

Are your 'in stock' items all available at your showroom?

• Because of the vast amount of choice we offer, we do not carry all items shown at our Gravesend, Kent based showroom. We hold a local stock of core popular products. We highly recommend contacting us to check availibility before visiting to avoid disappointment. Stock levels shown across our range is generally very accurate and in the unlikely event of ordering an item that is unavailable, we will promptly contact you and offer an equivalent or better product of the same type at the same cost (in almost all situations).

Will I get updates on my order?

• Yes, you will! An email confirmation is sent upon ordering, and a further email is sent when your order is dispatched or available for collection (depending on what you chose on checkout).